Returns & Refunds
30-day money-back guarantee. Not happy? We'll sort it — no awkward questions, no hassle.
How to Start a Return
Email luxpod0@gmail.com with your order number and reason. We'll reply within 24 hours with your return label and instructions.
Our 30-Day Guarantee
You have 30 days from the date of delivery to request a return. Items must be unused, undamaged, and in original or similar packaging.
Refunds
Once we receive and inspect your return, we'll process your refund within 3–5 business days to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
Want a different colour? Contact us within 30 days of delivery and we'll arrange a swap.
Faulty or Incorrect Items
If you've received a faulty, damaged, or incorrect item, we'll replace it immediately at no cost — no return required in most cases. Just send a photo and your order number.
Non-Returnable Items
- Items returned after 30 days from delivery
- Items showing signs of misuse or accidental damage
Contact Us
Contact our team or email luxpod0@gmail.com.